Shipping was great, on time.
Shipping was great, on time. Customer service email response took over 3 days. Door should have the plexiglass inserts included, not optional. Return is possible, but apparently not cost effective from USA. Looks like the company is in Australia. That being said, shipping was fast, coming from AU. I love the construction, quality of the Pet Door, I'll be using it in my window for my cat; when I find some plexiglass to fit. Overall great product. S. K. from Phoenix, Arizona, USA.