Customer Service did not take my concern seriously
This is the first time I ordered from Big Al’s, and it is all due to Thomas on YouTube ( like that guy!). The products arrived in tact, but the recycled box they came in was destroyed. The box was not sturdy enough for the contents. I think it’s awesome that you are environmentally conscious as long as you use boxes fit for the job. I stated this to customer service and they replied with the recycling policy. All I was looking for, though, was acknowledgment of the issue and an effort to use stronger boxes.