** OLD USA ** DEPRECATED

Excellent service, and prompt delivery.

This is the first time I ordered from Big Al’s, and it is all due to Thomas on YouTube ( like that guy!). The products arrived in tact, but the recycled box they came in was destroyed. The box was not sturdy enough for the contents. I think it’s awesome that you are environmentally conscious as long as you use boxes fit for the job. I stated this to customer service and they replied with the recycling policy. All I was looking for, though, was acknowledgment of the issue and an effort to use stronger boxes.

You are best I’ve every come across!!! You are truly amazing... truly!! I’ve lived many places, including the USA... and I’m a Pet store ‘junky’... and I was enthralled with all your displays and supplies for your fish and “critters”

Great prices, good selection. Had an item damaged in shipping and got it sorted out real quick.

I shop at the auto what East store. I used to shop at the West store but unfortunately it’s closed. I truly enjoy shopping at Big Al’s. Even just walking around the store looking at all the fresh and saltwater tanks is enjoyable. Recently I called about an issue I’m having with my filter and spoke with Karen. She was more than helpful – actually she went above and beyond in helping with my situation. I live two hours away from Big Al’s so any help I can get over the phone is truly invaluable to me. I will be going up this weekend to pick up a few things, and I am really looking forward to it. Please keep up the good work – maybe you could open a store closer to where I am. Brockville would be a great location and I guarantee you would get a lot of business. Thanks again for all your help in all the years I’ve been dealing with you all.