** OLD USA ** DEPRECATED

Salesman acted like he had better things to be doing..Wont ever be back to the Ottawa East Store again after driving 100 klm each way.Service Sucks.

I purchased a few items during Black Friday sales. My credit card was charged for the full amount. However, I received an email indicating an item was refunded without any explanation. Customer service later informed me that the item was "out of stock". This is unacceptable service from Big Als. when the order was placed, Big Al's should have good inventory of all their stock before accepting my order. It is unacceptable customer service and relation to refund the charge without contacting me and provide any explanation until I had to take time to contact Customer Service. Big Al's should make best effort to fill the order once accepted and charged. Cancelling the order without informing customer is just unacceptable and poor customer service. Now that the Black Friday sales are over I am not able to obtain this product elsewhere at discounted price.

I'm the son of the said complainant, and what I've heard from my dad and the response given, the store is ultimately garbage. I work at a retail store myself and don't get me wrong when I say that I come up with white lies when it comes to keeping my job, but seeing it on the other end to this extent is unbelievable. "It was the left over liner from a previous 50’ long roll of liner." is what the owner said in response to my dad wanting a freshly cut one. My dad's complaint was that he wanted a FRESHLY CUT liner, and the employee walked into the back murmuring curses at my father and that is when he spoke up. Upon hearing the store response and the news told by my father, the employee hadn't brought up the fact that my dad heard him spewing bullshit under his tongue. My dad has been shopping at Big Al's since I was a kid and I remember him being good friends with a franchise owner in either Mississauga or Scarborough, occasionally inviting him over for dinner, so he knows at least some of the store's basic merchandising systems. Overall, the employee of the Kitchener Big Al's was a liar and the owner Anthony was no help. My dad has been a customer for 10+ years, and never has he, nor I, have seen such disrespectful service at nostalgically personal store.

I didn’t get a response back from the Kitchener store about my complaint.

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