** OLD USA ** DEPRECATED

Our order was returned for unknown reasons. It took three emails to find out why. I had to call my credit card company to cancel the charges. Finally, I got a response.

Still waiting on my ordered liquid fert excel.

I am not a happy customer first time saltwater tank owner came in to a fish having ich asked for advice apparently if the other fish are healthy you don't have to treat was what I was told witch is total bs asked another big Al's they told me that I should have immediately removed all fish to a qt tank and treated with cupramine but now I'm out hundreds of dollars and this is what they tell me as a loyal customer I do not feel responsible for what happened to your fish and we will not be giving you any store credit towards new fish and will not be giving you reduced prices on fish when you do restock the aquarium.

Can’t review anything... waiting for staff tk answer me... been weeks and weeks and weeks now with both phone calls and emails... they are purposely ignoring me and literally blocked my email from asking questions about my online order... but didn’t block it from ordering or spending money....

Don’t email, just call them