** OLD USA ** DEPRECATED

Bunch of nature destroying jerks.

Everything went fine through check out. Took several days to get a shipping confirmation. After a week of the tracking information not updating I called customer service. That person told me they were waiting on a item to come in from Canada. He said the item had just came in and the package would be shipped that day. So the next day after the package never moved again I called back. That Csr told me UPS had lost the shipment and they would have to replace the whole order. However UPS never showed ever receiving the shipment. I then got two more shipping confirmation one coming through UPS and the other through Fedex out of Canada. Both shipments said they contained the whole order. So I had no way of knowing what was in which package. When dealing with people pet supplies being on time is a must. They did however give me a credit for the inconveniences, so I ordered another item. Other than taking longer than I would expect to ship everything has gone well.

purchased a water pump from you - after one summer use not working - waited for 3 days with a couple of emails to you for help. Your reply was not satisfactory. I finally reported my problem to manufacturer and gave them my purchase receipt - waiting their response -

I placed an order for 5 bags of sand. They sent me 3 bags and never sent the 2 bags of white sand. I contacted customer service and was ignored. Buyer beware, stick with Amazon!

There were a lot of items out of stock and one of my item in my order was out of stock after I paid for it, I replied about for more information why and why it took so long to ship out my order. I never received a reply back. This my third time writing about my experience. Thanks  Greg Sigler