** OLD USA ** DEPRECATED

Hello Big Al's Representative, I write to express my dissatisfaction with the delivery of an incomplete order with one of the products being broken. My original order was for 13 Lee's Kritter Keepers (size small) and 3 ropes for my birds. The order that arrived was of 3 Kritter Keepers, one of which was broken, and the three ropes. I sent an email to customer, but as yet, to my knowledge, have not received a response to my communication. Respectfully yours, Carla Hunter

I placed an order on 4/18. I understand these are difficult times and the volume of orders is as I imagine very high. Can I get some kind of confirmation that my order is in process? Or in a que? Or a possible date that it will be filled? Thank you for your time. S. Bendele On Tue, Apr 28, 2020, 3:57 PM Support wrote: ##- Please type your reply above this line -## Hi Shawn, Your request 65350 has been received and is being reviewed by our support staff. To add additional comments, reply to this email. Have a great day! This email is a service from Big Al's. Delivered by Zendesk | Privacy Policy [KZK6PO-O5X6] ##- Please type your reply above this line -## Your request (65350) has been updated. To add additional comments, reply to this email. Nick C (Big Al's) Apr 30, 10:09 AM EDT Hi there, Hope you are well. I apologize for the delay with your order, it was split between warehouses, but after it arrived at the secondary location it has not moved. I have reached out to the warehouse manager and he will be locating and shipping this order asap. Thank you for your patience, Nick Nick C | Customer Service Shawn Bendele Apr 29, 5:05 PM EDT Show quoted text Shawn Bendele Apr 28, 4:57 PM EDT Show quoted text This email is a service from Big Al's. Delivered by Zendesk | Privacy Polic I need an update on this. This is becoming ridiculous. When will I receive my order?

I placed my order April 8th. Around the 15th I inquired to customer service about a delivery date. After 2 or 3 days they informed me that the filter parts that I needed, the main reason I ordered anything to begin with were un available. Well today is April 25th. Still no delivery date for the remaining stuff. I know times are a little challenging right now, but dang...

I’m sure the product is good but 1 week to ship 2 week arrival time come on 21st century

With the majority of the world in lock down due to COVID-19 I found it hard to believe that Big Als would be sending out emails encouraging people to come into their stores in April to use their Bis Al's Bucks and I emailed customer service to raise this as an issue. Instead of any type of follow up I received not one but three emails asking me to rate the company and provide feedback. While overall Big Als is a good company with some stores being much better than others, based on their lack of response to my inquiry about COVID-19 I have rated them at only 1 star. I would have rated zero stars if that option was available.