** OLD USA ** DEPRECATED

I am writing because of how upset I am over visiting your brampton location today. As a child I have many amazing memories of visiting your mississauga location. Have even been there not too long ago even though I live no where close to it because of how much I enjoy going. I have never been to the brampton location before and was so excited to see I was passing by it and talked my husband into stopping there. It was honestly the most disgusting and sad store I have ever seen. The store literally smells horrible, the floor and store itself is literally a mess.. But what upsets me more than anything is the quality of care the animals are getting.. especially the fish. I urge someone in authority or ownership of this place to go there.. the lighting the aquariums, how dirty they are, fish that should be kept in schools of fish (otherwise they are stressed) are being kept as single fish, fish that are way too big being kept in tiny tanks. Im so sad for the animals at this store, it has been something that was bothering me so much all day, that I couldn't help but write to you.. and I am not one to write reviews are contact stores.. but this is honestly abuse. I would like to be contacted, and given an explanation as to why you would allow something like this to even happen.. I would like to be contacted on how it will change, and you need to train your employees better.. or hire more. I understand that with covid times were difficult.. but I have been to many different aquariums because of my love for my tanks.. and I have never seen something so sad. The fact that your "proudly canadian" is so embarrassing.

I placed an order last July 8 and received the package on July 14 as scheduled. Unfortunately when I opened the box there was only 1 item on it. I ordered 10 items. When I called and asked what happened and the only thing they can tell me is the warehouse made a mistake and sorry. Will either refund your money or resend the item. This people doesn’t realize that the items I ordered were medication for my sick fish. Due to not having those medication arriving my fish died. I am really upset on this matter. This is not the first time that this thing happened fortunately on the first time it was just non essential fish equipments but this last time was different. Will probably have to consider finding a different place to order stuff now.

Was advised to call around myself to find out who might have what I was looking for

1-Order that did not belong to me delivered. 2-Two times delivered the same order. 3- I had to cancel the last order because you guys don’t know how to send orders to the correct address. Confused. 4- Gave one 1 star because the costumer service staff is nice.

Ive been shopping at Bigals for over 20 yrs and go to the iness rd location in Ottawa 1 -2 times a week The past 2 weeks I have been setting up another 120g tank and have needed a 60 inch led light,powerheads,gravel,and fish. I have attempted to buy all this stuff in your store and 3 times visiting your store there has been ridiculous long lineups that don’t move.Had a heat wave during this time and standing in 40 degree heat for half hour is unacceptable.I watched parents with their kids come out of store empty handed. All 3 times I have left and went next door to PetSmart and walked right in. I spent 362.00 at Petsmart and haven’t been back to your store since. You need to have a better system for your regular paying customers this pandemic is not going away anytime soon.