** OLD USA ** DEPRECATED

My stuff still hasn’t shipped

customer service hasn't been great. i also had missing items in my shipment.

Pretty dissappointed honestly. I place an order for some fish food and then added another food item to qualify for the free shipping. Three days later I get an email saying my order had been partially cancelled with no explanation as to why. I had to email support to find out that the items I ordered were not in stock now so they werent going to ship, but the one item I added just to get free shipping was going to ship. So pretty frustrating experience as now I have to source the food I did want from somewhere else and I have an item coming that I didnt really want in the first place.

Heater arrived and did not work. Returned via FEDEX on Wednesday Jan 20, 2021. It was delivered on Jan 21,2021 and I haven’t got any emails regarding my replacement heater. I followed the instructions on the RMA authorization. Clearly email from Big Al’s is working since I received no fewer than 3 emails to share my thoughts within a 10 minute span. FedEx 782792455452 is the tracking for the return.

Disgusting Store Practice bordering on Fraud! I purchased items on line for curve side pick-up. I arrive at the store and I am charged more than the invoice I received and the invoice the customer associate dropped in the floor prior to attending to me. The front desk person brought the items up to the front to cash them out and had dropped the invoice on the floor without even looking at it. She then proceeded to weigh everything again, after it had been packed and an invoice completed. Surprisingly the new weight was more and she told me the invoice amount was wrong. I pointed to the invoice on the floor, according to her it is wrong too. Surprise surprise, one price turns out to be a different price when they decide to weigh items again. Even though it was not a big difference I felt I was being nickel and dimed and defrauded. If they can do this to a small charge imagine what they can do with a bigger invoice. I do not know if this is a One-off with an overzealous employee at the end of her shift not doing her job (the invoice she dropped was the same as I had been emailed and there was no need to redo it again) or this is what they are truly all about. Their original invoice matched mine, why did she fee the need to change it and make a new one because in her mind the original did not count? Disgusting store practice that I never expected to encounter from them. I hope they change this practice before people start going to the other five aquariums in the area.