** OLD USA ** DEPRECATED

In the last 2 orders i placed with Big Al, bother orders had shortages and i had to call to get creidt back. If i didnt call, would i have received the credit. In addition, couldnt your company notify customers by email or phone when shortages occur and only bill for what is shipped

Where are the parts I paid for?

I ordered 5 small items but received 4 in a very oversized beat up box. Standard shipping was a bit higher than I expected at $12 but I paid it since I had selected my items. When I inquired about the missing item via email I was told a few days later that it was out of stock and refunded the day of my order. I have 2 dogs so I was disappointed to only receive one dog toy. Had the website been up to date or customer service reached out I would have gladly selected a replacement. There was no shipping confirmation in the box identifying the items included/refunded and the email I received confirming delivery included all 5 items. Not impressed.

Ordered an item that I really needed and it wasn’t in the box with the other items. I only ordered them to get the free shipping on the item I really needed. When I contacted them they said it was out of stock. No explanation. When I asked if it would be coming in they said that the amount was put back on my credit card two weeks before that and I didn’t even get notified. I replied again and got no answer. Would no recommend them to anyone.

Poor attitude when dealing with public. I know customers can be argumentative at times but shouldn't your salespeople learn how to handle this? I was in retail for many years and my people knew how to handle customers and have them leave happy. This isn't happening at your Cambridge location. Thus I believe your management is at fault. This is really too bad because it doesn't help your business. Best regards, Roger Collier