** OLD USA ** DEPRECATED

I don't have much experience with them. I placed an order for some filter parts. At the time I placed the order they were listed as in stock and would be here in two weeks. I waited about 4 weeks and sent an email to follow up. I was then informed that my order was cancelled due to being out of stock and I was refunded. I understand that the computers and records aren't always correct. I should have noticed the refund in my account but didn't. My issue is for a company based on customer service a simple email would be great. I feel this is an area the company is lacking.

I asked if your store would do home delivery for cherry shrimps. Your reps told me you don't but he directed me to your website for ordering. i questioned him why he suggested that since delivering live stock is unavailable but he did not take it well. I found that his recommendation is confusing because he promoted your store for the wrong reasons. He needs listening skills.

I ordered supplies for my aquarium and for over a week, no action was taken. I called a week later and was told someone would look into it and the order would go out that day. I believe it was two days later that the order was sent. I was never told that I would not receive one item that was essential to my order. I received a refund but when I looked at my order on your website, that item was always included.

Only received half of the orders call two time still no email on any confirmation for replacements

The package arrived on time however one of the products I ordered was spilled everywhere, the container was open and the contents were all over the box. I'm not happy with the packing and I think this is very unprofessional.