** OLD USA ** DEPRECATED

9 dead cardinal tetra. ,1 dead gold nugget Pieco. 3 dead red fin kadango.was dead this morning, all rest are fine,

While I am glad that your customer service rep suggested not to purchase the full aquarium co2 kit you have due to there not being a warranty and having a lot of customers return the product, I am not sure why your company would continue to sell something that would be a waste of your customers' money. The customer service rep wasn't very friendly, and I am pretty sure he belched at least twice while I was on the phone with him. Safe to say I will never purchase anything from your company after that one bad experience.

The second half of our order arrived today, so we finally have everything we ordered. There are clearly some logistics problems because the first time the aquarium decoration was shipped with no packing & the test kit was left out of the order. I called customer service, the broken decoration was supposed to be shipped & a new order was placed for the test kit. The test kit arrived but no aquarium decoration. I replied to a customer service email the same day asking for a tracking number for the decoration. After hearing nothing I called at the start of this week & was told the decoration was being shipped that day. I then got a reply to my email with the tracking number. Years ago when I was a regular customer, everything I ordered went out without the need for follow up calls & nothing was ever broken. I would rate my current experience as bad. Thankfully everything turned out okay in the end.

Well I am having issues with this company the products I ordered were ok. Well the ones I recieved. I didnt receive everything I ordered I contacted them and they said sorry will send out the item. Yeah um I'm still waiting. Can get anyone to contact me back and have been blow off and made feel my business doesnt matter to them. Horrible experience

Called for a service issues on a product I just bought. Took a few says, maybe weeks to respond. And when you did you said no solution and that I was stuck with the poorly designed heater I bought. Suction cups did not hold. You did not offer a replacement or suggest one that would work better. So you basically said I was stuck with it. Guy was nice but no solution offered