** OLD USA ** DEPRECATED

Ordered 4 items. Received tracking # but only received 1 item in shipment. Contacted customer service twice and finally got a email with 2nd tracking # and received 2 more items. Went to your website and went to the order in question and you have no info on the missing item nor do you show the 2nd shipment that I finally received. Was told to reply to the previous email if I had any more questions so I replied and asked about the missing item. One full business day later and still no reply. Why do I have to request info about my shipment? Do you not notify customers when items ship and expected delivery? Really bad customer support. Where is the item that I have already paid for?

You didn’t offer delivery and the closest store that had what I needed was in Mississauga which is 2 hours away. I ended up ordering from Amazon. I really wanted to stay Canadian but I’m not driving that far

four days to get my order shipped out . everything in stock WTF

I have always been very satisfied with my previous orders. My recent order was placed April 9th and it still hasn't shipped. Whats up?

Ordered a heater that was said to be in stock or i wouldn't have placed the order. Transaction was made through PayPal then a few days later it was refunded. No email was sent to me explaining the reason. I had to email Al's as to why the refund. Poor business practice.