** OLD USA ** DEPRECATED

I ordered an Eheim part from your online site I received confirmation of order being received then four days later after no futher contact I reached out to customer support and was told that the part was not in stock and there would be a 2 to 3 week for more inventory I would suggest better inventory control to avoid this type of disappointment in the future

The item I ordered was out of stock. However the small item I added to get free shipping was in stock. So they have charged me $40+ for a $10 item, presumably because they charged me for shipping. As soon as I realized they had refunded me for the first item I messaged to ask that they please cancel the whole order to avoid this but so far I have not gotten a reply, or a refund. I haven't gotten the small item yet either, so I'm hoping they did cancel it. Hopefully I can change this review shortly.

I called the Scarborough store to see if they would accept my Mbuna cichlid trade in for another fish which I’m willing to spend more, but it was rejected so disappointed, as I just purchased two sunshine peacock cichlid from that store last weekend, probably won’t go back again.

Great selection of products with competitive prices quick response from customer service. Website is very slow. I was uncomfortable because during check out it asked my middle name than once payment completed your website had a pop up ad saying I won $100,000 of credit card protection which made me think it was a scam website.

Shipped wrong items.