getjoyfood.com

My dog food was delivered to the wrong address. I have my delivered address changed and it was confirmed on the order, but was still delivered to the wrong address. This needs to be fixed asap. My dog is without food.

My doggy will not eat this food!!!

This is the 3rd e-mail I have written on this subject. I placed an order and mistakenly ordered chicken instead of beef. My dog has a poultry allergery. When I called customer service to inquire how to swap out the chicken for beef I was told that my only option would be to physically bring the food to the store in Connecticut’s. Since i live in Eastern Long Island, this was not a feasible option. I was told that I could not send the food back for an exchange. So, I am out the $130 for the 2 bags of food and a now looking for another dog food delivery service. As I mentioned, this is the 3rd message I have sent regarding this issue and I have heard nothing back from Get Joy except to be sent more requests to submit my review. I am fully aware that the inimical error was mine but the disregard for customer dissatisfaction is underwhelming at best. Need to do better Get Joy! I wanted to support a localish business but have been proved wrong in doing so.

didn't get my full supply

Please send back in a couple of months. Can't review now.