Customer Service is great, product packaging is not so great
My fish tank light bulbs were sent in an envelope mailer. Needless to say, they arrived shattered. Customer Service sent me out replacements. They also came in an envelope mailer and were shattered. After another call to Customer Service and a plea to ship the bulbs in a box, my third delivery came packaged as requested and in tact.
I would have been more than happy to rate with 5 stars had the packaging been proper for glass items.