www.mission-pets.com

I found the person I interacted with totally willing & pleasant to work with, but totally unable to help with my query, 'How do I fold up a dog carrier you made?', a product you discontinued a year or two ago, and no longer have the info on how to fold it flat again, which, unfortunately, was not included in the packaging.. Unfortunately, I find that completely unacceptable since the product is built to last much longer than 2 or 3 years! I'm giving you two stars instead of one only because the person I talked with was pleasant and really tried to help. Sincerely, Meg McCrea

I purchased the enamelware bowl in January for our dog, didn’t begin using it until March, and by May it had already rusted. Unfortunately customer service wouldn’t do anything because it had been a few months. I’ve previously purchased several other products and have been satisfied, but will no longer patronize the company if they won’t stand behind their products after a few months of use of the item’s intended purpose.

Asked for the invoice and shipping information but kept long without no response. Still waiting for the invoice. I don’t know which is canceled or shipped.

Received damaged product.

Cute items but items seem to be out of stock often after I’ve already ordered. Also some products I’ve received have been damaged.