hurleyrobertsservice.com

Where’s my money and property?

Sent Titanium Eco Watch for repair. Authorized credit card for repair on 6/11/24. 30 days later still no watch and no response to my e-mail. Very disappointed in lack of communication.

I've tried to call numerous times and only get a recording. I've emailed several times with no response. My payment was processed in February. The status form says no update can be given at this time. Please reply to emails with an update.

Horrible service and awful communication. This company held my watches for over two months and took no responsibility to make things right after many rounds of communication. They provided no reasonable approach to resolve issues which were relatively small. There are not many authorized Citizen repair shops in the area but if you have a choice to send elsewhere, you would be making a wise choice. Their prices are unjustifiable, communication is protracted, and absolutely zero customer service. Use them at your own risk.

This company sucks! I will not even give them one star. They have had my watch since June of last year and I still don't know when, if ever it will be returned. I have been told so many stories that I am beginning to worder if they are running a Ponzi scheme. They are good about returning my request for information but none of their responses every happen. I am tired of the lack of information and downright lies that have been told to me.