eufy X10 Pro Omni

Having problems with the smart feature raising and lowering the mop. It keeps mopping our carpet.

I was beyond excited to have received this item after spending hours reading and researching this combination vacuum. I previously owned the Roborock S7 MAX and LOVED the detailed and deep cleaning, ease of use and build quality. Due to frequent travel, I enjoy coming home to freshly vacuumed and mopped floors and figured a self emptying/cleaning combination vacuum was my next purchase. Although this has the features I was looking for, the cleaning does not compare to what my older Roborock was able to clean. Additionally, the mapping and navigating process that the Eufy X10 Pro uses cannot compare to the Roborock — I find Eufy cleans more haphazardly than the Roborocks thoughtful cleaning process. Roborock cleaned my entire condo more efficiently AND effectively than the Eufy X10. My recommendation is to spend the extra money on a Roborock. I ended up gifting this to my parents and purchasing a Roborock instead.

This is my first robot vac so didn’t know what to expect. The robot vac is very good when it does what I expect… go round the whole house cleaning and mopping. Sometimes it is very good and efficient. Sometimes it misses out areas. Sometimes we have found it gets stuck under the dining table chairs and can’t get out. Recently it’s decided to forcefully hit our plants … so much so that it’s toppled the pots and broken them! Now we have dirty floors and plants that are broken and have to replace the plants and the broken pots! Only been a week but it’s been an eventful week. Initial thoughts … concept is great, and when it works it’s brilliant. However just now it’s looking like more work (and cost) rather than reducing cost and work.

Not good….winter vacuum close to the walls and doesn’t mop very either. I’m having shoulder surgery so I was hopeful but this isn’t going to work.

***Update***I raised my review because I was impressed by Eufy’s service and commitment to this product. After my review they reached out to ask for additional details on the issue, pics of the rug causing issues and showed a genuine interest in capturing my concerns so these could hopefully be remediated in a future firmware upgrade. It’s nice to see a customer centric company that views feedback as a gift and uses it as an opportunity to improve their product rather than get defensive or blame the customer.***Previous review***I’ve been excited to try this and watched a lot of YouTube reviews but most are sponsored and exaggerating how good this is. Some issues for my low review are:1. I’ve got a rug with tassels in the foyer and it gets stuck on them constantly or flips the rug over on the corners. If it was smart it would get on the rug from the non tassel long edge, vacuum the rug and move back to the hardwood but instead it wants to go in long strips vertically and gets stuck constantly. I can’t be the only person with a rug. How have they not programmed for this?2. It’s SLOW! It took it 82 minutes on vacuum only standard suction mode to do my lower level floor in a mostly open concept floor plan before the battery died and it had to go back for charging. Then I realized it never even finished the living room and had to charge for Hours before going back to finish the job3. Continuation of complaint 2 but battery doesn’t last long enough to clean the house. Unless I’m gone for 10+ hours the house wouldn’t get clean. Which it wouldn’t get clean clean anyways because I have to babysit it when it gets stuck on the rug tassels.4. It should be able to map where carpets or rugs are and then get on the rug finish the rug and do the rest of the floor but instead it’s constantly trying to go up and down the rug and strugglingMaybe some of this can be fixed with a software update so I’ll wait until I’m near 30 days to see what’s fixed otherwise it’s going back.