SWISSGEAR Canada

I had a failure of a 25” luggage zipper . The bag arrived on the claim carousel wrapped in a huge plastic bag due to failure of the zipper pull device. Swiss Gear had easily followable instructions to make a claim , honoured the warranty , and replaced the bag at no cost ( other than shipping ) . Great service !

Great, shipping was fast, packaging was good

Process was very easy to follow to submit a warranty claim. I was very impressed by how quickly I received information back regarding my claim. Within a week my luggage was replaced.

Great customer service for my warranty claim and quick delivery

I appreciate how the warranty system exists and how simple it was to submit a claim!