Normal love this pillow.
I have bought many items from Ostrichpillow. The pillows are my favorite. This would have been the 3rd pillow I purchased. When it arrived I took it from the cylinder case and it did not lay flat. It must have been packaged wrong in the cylinder. Usually it reforms into its usual shape but it was ruined on one side. Even after letting the pillow rest for 24 hours. I had to return it.