briggs-riley.co.uk

Did not receive the replacement wheels. A lifetime warranty is useless when the shipping costs and lack of service centres make it so one is better off purchasing parts. When the shipping company fails to deliver said parts, but marks it as delivered, the result is I have just paid for nothing and still have a broken suitcase.

Very disappointed

Not good

I didn’t feel I was listened to when reporting the toppling case and wet items. Attaching a link to B&R warranty wasn’t kindly.