www.en-us.eaglemoss.com

average some damaged in transit

I think eaglemoss would benefit greatly by having more involvement in the Facebook and reddit groups. I read a lot of complaints that could be resolved by simply being more upfront with what's going on; when parts are on backorder and when they'll be back in stock. Considering that we're all signing up for a built that could take years, I think most of us are patient as long as we know what to expect. A lot of people complain about being given the run-around or reps not knowing what's going on. Just tell us what's going on.

Suck and rude

Lack of communication when things are not in stock

This is my first subscription. I had hopes of viewing my account online to see when kits would ship or if there was a delay. I feel as though I’ve taken a step back 25 years and have to call every time I have a question. The customer service reps are awesome and are very helpful, but I do wish we had an online or app based account to view.