Eaglemoss Shop USA

I ordered 3 ships Enterprise B, Enterprise F and Enterprise-D all good things. It took a long time before you shipped my purchase. When you did you only shipped Enterprise F. I got an IOU for Enterprise D all good things. I contacted though E-mail and was told the Enterprise B and Enterprise-D all good things were out of stock. They weren't when I ordered them. You charged me for all 3 ships. There was no date as to when the order would be filled so I cancelled Enterprise B and Enterprise-D all good things after trying to change to other ships that were in stock. Since I cancelled the 2 ships you only refunded for 1 ship. You charged me the price of 2 for Enterprise F. I want a full refund and you can have Enterprise F back. I will not be purchasing from you again. 1/3 fulfillment is very poor.

Title pretty much says it all. Didn’t get what I ordered. Customer service on the phone says they can’t do anything to help and to send emails instead. I have sent multiple emails for almost a month now and haven’t heard a thing back until I got the email asking for this review. Here it is, hope it’s what you wanted.

Not sure why i get a review email when I never got the items as Eaglemoss cancelled them in 2 separate emails, because they say they were not available in canada at the time of purchase even I went through the whole process.

I have not received any information about my item being shipped and it never reached my home.

Never arrived, had to file a PayPal dispute to get a refund and the company never even replied to PayPal's requests for info. Never preordering anything from these people again.