Eaglemoss Shop USA

I have been an avid collector of Eaglemoss’ Star Trek starship models for years. The detail and quality of the product is great, although I do think that calling them die-cast models is a bit misleading. Die-casting is used in some of the model but plastic makes up the rest and any quality issues I’ve had were on the plastic portion. That being said, I’ve only encountered 2 quality issues with over 20 of their models, and both were handled quickly and efficiently by the Eaglemoss customer service team. And here is where my “used to be better” title comes in. Since the pandemic, Eaglemoss’ customer service has really tanked. Difficulty with reaching an agent, vague explanations regarding shipping delays, and a general sense of apathy in resolving issues that I have never experienced with them before. I realize the pandemic hit employers hard, but when a company is internet-only their team needs to make a better effort to effectively communicate with customers. I love the product, and I will no doubt continue to add to my collection. I’ll just have to hope the Eaglemoss will return to its old ways and be patient until it does.

Ive bought 75 differant ships from the star trek and bsg series,the quality is excellent and the service is outstanding,but shipping and wait times are still extreme

[1 ] YOU STILL DO NOT DO THE WINDOWS CORRECTLY ON YOUR STAR TREK SHIPS...WHY HAVE YOU STILL NOT FIXED THE MISALIGNED WINDOWS..FOR WHAT THEY COST IT IS INEXCUSABLE AND [2] I HAVE WAITED 3 YEARS FOR USS BONAVENTURE TO BE RE RELeASED ..WHEN WILL IT BE ON SALE AGAIN ..WHAT IS THE PROBLEM IT WAS SUPPOSED TO BE BACK ING SEPT 2021..PLEASE LOOK INTO THESE MATTER ..YOUR CUSTOMERS DESERVE ANSWERS

Eaglemoss continues to offer outstanding products with unprecedented attention to detail on a wide variety of products! They are literally focused on customer satisfaction at every level: product variety, craftsmanship, efficient shipping, superior replacement policy, and a customer care center that must be the envy of any establishment which has a clientele greater than 100 customers! My only problem with the e-shop remains the difficulties which crop up with faulty Promo Codes. The good news is that the problem appears to be much less frequent! Hopefully with the attention which EM puts on Customer Satisfaction, I expect this will be solved in the coming year! Hope they continue doing their excellent work!!!

More great starships at a great price, when they are on sale.