Eaglemoss Shop USA

Overall, I found the website fairly easy to use. I am able to do some customization on my search criteria and order the results in a manner that is meaningful to me. I found it relatively easy to place the order. Two critiques: 1) there seems to be a disconnect between the time the website says the order will be sent and when the order is actually sent. The website says the order will be sent in about 3 days. However, my actual experience is that it took about a month for the order to be sent. This was about the same time for two orders - one submitted last year in October, and one submitted in April. 2) My second order which I received yesterday, while it contained all 4 starships I orders, it did not contain the 4 magazines associated with the starships. I have contacted eaglemoss about the problem - I expect they will respond sometime today.

The models are always excellent, heavy on detail. They seem to take their time shipping for items listed as "in stock." Both times I've purchased using PayPal, there's been an additional charge for "International Transaction Fee" but I've never seen any indication that the company wasn't US based.

The Ships are great! excellent detail, the LX editions are perfect, and the price is good. (Hoping for even more XL ships!) My only complaint, is poor tracking of part of an order placed, while item was listed as in stock, but then was not delivered do to not having as many as where sold. and No updates as to an ETA. same reason I haven't ordered the "Build an Enterprise"... to many complaints of perma-holds on random parts kits, with no communication of when kit will become available.... Good job... still room to improve. Overall... 4/5. Keep up the great effort!

I would have given 5 stars, but i placed 2 orders. One order i received which included Hulk Hogan figure and Undertaker figure. The other order was for a Razor Ramon figure which i have yet to receive

This site is overall pretty easy to use and navigate. However I find searching the site can be a little clunky, and I wish there were more account options. The discounts are awesome though, and keep me coming back