Outdoor Toys Live

We ordered a swingset/climbing frame for our toddler, to keep him busy in the summer season. The delivery was fumbled by the logistics partner, meaning we had to wait nearly 3 weeks for everything to arrive before we could start building. The outdoor toys team, empathetic and kind, put me at ease. Owned the situation, and got it resolved. Spoke to Shaun and Becky, who were the champions of the customer service. We got the parts, got it built (easier than I thought it would be) and now my toddler uses it daily. Thank you to the team at outdoor toys. You got it done and made a little boy happy.

I had a wait but being off mainland that’s to be expected. Great quality very happy

Great quality intel & delivered very quickly, instructions re construction were good too!

We're really pleased with our Rebo Lookout Tower. The playset is excellent quality, feels very sturdy once assembled, and my son absolutely loves it. Unfortunately, a few parts arrived damaged, including the binoculars and some timber. However, I contacted Outdoor Toys and their customer service was excellent throughout. Shaun was professional, responsive and worked with me to reach a fair resolution by arranging a replacement for the binoculars and providing a partial refund. It's always disappointing when there are issues with a delivery, but it's how a company deals with those issues that really matters. In our case, Outdoor Toys resolved everything promptly and fairly, and we're very happy with the final outcome. I wouldn't hesitate to recommend both the playset and Outdoor Toys based on our overall experience.

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