Agent is good
The customer service agent responded in the promised time which I'm satisfied with. But I don't think the website is as easier to use as other similar websites. First of all the verification via cell phone is so inconvenient. I don't think all customers feel comfortable to provide their cell phone number. I don't understand why you have to verify via phone not email?? Secondly, payment method is too limited. I don't think all customers are big fan of paypal. And customers actually pay more than listed price with using paypal. Like the your listed prices are cheaper but when I saw my bill, I realized I actually paid more than other websites. I feel like ok, this website just want to earn money (which is understandable), they don't care customers feeling (which I feel regret to purchase at your website).