Gorilla Playsets

Overall quality not great for price paid

Arrived with missing pieces. Reported the missing pieces and still haven’t received them. It has been 6 months

The assembly of the playset was straightforward and easy with two people. Quality of the wood left a lot to be desired. A number of boards were split or cracked upon delivery. The two slides were only packaged in shrink-wrap which allowed them to get scraped and scratched during shipping. I have opted to replace all of the wood that was not usable with lumber purchased locally rather than getting replacement pieces sent out.

Ok

First my product was damaged on shipping which isn’t necessarily the company’s fault. However, only half the items were shipped to me. Asked to have the missing items to be sent only to find out again not all items were sent. I then was told by customer service that I need to make sure everything was there or I will be charged shipping cost if anything else was missing. I find it ridiculous that I spent as much as I did on a product and still have issues with receiving all the items that I purchased.