Zone3 US

Customer service is terrible!

The products quality is amazing, but the customer support is extremely bad. I had to send several email for an exchange and never got a answer back. I had to push them to the limit to get the approval to return a damaged wetsuit… they lost a good customer, because customer service is a very important part, mainly when selling online. Have a great time looking for others great customers like me. Now I am buying my Triathlon stuff from another brand. Thanks God Zone3 is not the only one with good stuff out there.

have to return product and have to pay 9$ in shipping

Great price but the sizing is ridiculously huge. Several email exchanges to see when they would have smaller size. All senseless. Can’t tell someone that info. No accountability return on your own dime. I want to exchange. $63 sale price no bargain when they can’t be forthright on size and wanting to provide good customer service. I used to buy their goggles. but i will vote with my wallet. No more purchases.

I ordered based on the size chart and it is too big. They said they are out of mediums which is what I need, so I’m just out of luck:(