Could not Have Been Better!!
A great customer service agent assisted me in finding a suitable replacement part for my obsole basketball system. She suggested I sign up for the Spaulding All Star program which gave me a significant discount on my part.
I was emailed a link to the website to order my part. The process was quick and easy. I do not think the experience could have been any better than it was. The part was even delivered ahead of the estimated schedule!