Box Basics

Hi. Love your products, but this purchase wasn’t the best. The shoes didn’t fit. I went the next day to UPS and shipped them back. It’s been over a week. I haven’t heard anything back about exchanging them or a refund. Hoping I can receive a refund for them. Thank you. Tiffani Theisen Tifferstreet@icloud.com

I haven't received the order

Don’t send customers passive aggressive emails asking if they are having trouble submitting a review.

when ordering from you guys around the holiday maybe think about not putting your company name on the packing so the person getting the gift wont see its a pair of metcons and give away the surprise.

I never got the product. The tracking number says delivered. I worked with the post office to try to resolve it, but they were no help and couldn't find the package or prove that it had been delivered.