www.hansensurf.com/

My purchase was not in stock. Tighten up.

I bought a Shark watch online from Hansen, when it arrived, the battery was dead. I asked to exchange it, and Hansen told me to contact Freestyle directly. They wouldn't do an exchange. Freestyle told me I had to mail it to Texas to be repaired. I did, even though I asked them to exchange it for a working watch. This took several weeks. The "repaired" watch arrived last week and it leaks water. I have tried attaching photos. This is literally, the worst watch ever. My other daughter wears an Ironman watch, that is totally waterproof and we've never had problems with them. Disappointed in Hansen as well, they should have done the exchange from the beginning, rather than sending me to Freestyle. I won't buy from either company again.

I bought the shark leash mini for my 12-year old daughter for her bday. She picked it out. Purchased it online from Hansen, as I was trying to NOT fuel the Amazon beast and wanted to support small businesses. However, she wore it for one day, and the screen went blank. I contacted Hansen to get it replaced- to just swap it out for another one- via phone and email, and they told me I needed to go directly through Freestyle, the manufacturer. I contacted Freestyle, who told me it would take 2-4 weeks. I had to mail it to Texas, and they would repair it, and send it back. I told them that was ridiculous, couldn't they just send a new replacement watch. It took several emails to get them to send me a shipping label, since I don't think I should pay $6.95 for shipping (this is why I would suggest purchasing from Amazon because they make returns simple. I wont make the mistake of buying from Hansen or Freestyle again.) The Freestyle service rep (after several emails) told me it would be just a few days turnaround. I mailed it, it came back 2-weeks later. Again, the screen went blank. Then came back on... and it leaks. There is now water all inside the screen. I am so frustrated with this company. I mean, really? It's a surf watch. It has taken hours of time with reps, phone calls and emails. I don't know about you, but I'm busy. I highly recommend not getting a Shark and definitely not buying online from Hansen. Disappointed for my daughter and annoyed.

Get stuffed