Outstanding shopping experience
My used/refurbished bike was shipped 1 day after placing the order. Every scratch on the bike was documented on the website. It was trail ready after some minor assembly.
3 weeks & ~20h of aggressive trail riding after my purchase, I had an issue come up. Between their online chat tool, a video & a phone call, they helped me diagnose the issue & was able to fix it myself in the end (I am not a mechanically inclined).
Above and beyond customer support, and a great shopping experience.
Thanks!