Wonderful service!
I was in a real pickle. Less than one week until a major bike ride and my new saddle (Brooks C13) wasn't working out. Plus I needed a bike bag. I ordered from Brands and paid extra for expedited shipping. The next day, Brands Cycle actually called me and then e-mailed since there was a slight issue with my order. They also refunded me the difference for the faster shipping due to the delay and also they noticed that I accidentally paid for the sales tax. They refunded that as well. In any case, I received all my order (which part of it was drop shipped directly from the manufacturer) in two days! Really impressed by the excellent service! Job well done, Brands Cycle! BTW. The Brooks C19 rides like a dream!