i purchased the earlier model
i purchased the earlier model of these, in a size that ended up not being available (but showed they were online), on sale at a very good discount. their cutomer service team contacted me right away and gave me the option of a different size or i could wait and they offered me the new 2019 model at the same discounted price i already paid. i had to wait a few months, but it was well worth it, and the communication was excellent throughout. one of the best customer services experiences i’ve had all year!