Great Customer Service, Great Scope
I noticed after receiving my scope that I was inadvertently sent the 4KPRO 5-20 instead of the 4-13 that I had ordered. I called customer service and spoke to Aaron Neofotistos. He checked and acknowledged that it was their mistake and actually offered to allow me to keep the more expensive 5-20. However, for my hunting the 4-13 suits my needs best so I declined. Aaron immediately sent me a FED-X label to return the 5-20 and shipped my replacement 4-13 overnight. Could not ask for a better/fairer resolution.
I have found customer service to be prompt, knowledgable and attentive. I received the new scope, have it mounted, and all set up. Just waiting for a chance to use it. Thanks Aaron and ATN.