English – EN

it’s good

I had my online purchase delivered to my local dealer. Picked up my bike and took it on its first ride. Immediately the rear wheel started creaking on every rotation. I rode around for about a quarter mile trying to debug. Gave up and tossed my bike back in my truck. Took the bike back to the local dealer. They instantly diagnosed a messed up rim seam issue. Said I could keep riding it. I said “no way I’m riding a creaking bike around I just paid 6k for and haven’t ridden yet”. They loaned me a wheel and I’ve been able to ride. This was over 2 weeks ago. It took you guys about 2 weeks to warranty a brand new bunk rim. Super lame. I live in Durango Colorado. Lots of pro riders here. I bet if I was one of your local pros that rim would have shown up the next day. Doesn’t instill a lot of faith about your dedication to your customers. Not cool. Digging the bike otherwise but annoyed about this process and how I paid 50 bucks to have the local spot prep it for my pickup and how I’ve now had to drive back to the store multiple times for this issue.

Not happy.

Choosing zero stars wasn’t an option

I gave you my review that’s enough.