e52ff4-5.myshopify.com

It took 6 days for them to get a hold of me when I tried emailing them, chatting on their site and the 'contact us' on their site. They highlight US offices but it is a Great Britain phone number (which I tried and could never reach anyone). They mention 'International 2 week delivery' on their banner of their site. . . it has been almost 3 weeks and I have 1 box of 2. They haven't helped with the other box, won't confirm if I am missing parts in the first box but said 'if you are missing parts, get a hold of us and we will do what we can to help'. . . do what you can? I've asked to confirm if the 6 parts that I think I am missing is actually missing but they have ignored that question. Further, I doubt I will be able to get a hold of them when/if that is the case. And then they would ship something from Great Britain and it could be a month before I actually get it. I am strongly considering returning my golf enclosure and buying from a different company. While I would pay $400 more. . . I would at least have good service. As a customer - I do not seem to matter to them in any way.

Hello, unfortunately I can’t give you a review as the parcel hasn’t been delivered yet. FEDEX really isn’t up to scratch. Once the parcel has been delivered (if FEDEX ever manages to deliver it), I’ll give you my review. K. Perroulaz

I’m still waiting for the official invoice to clear Customs as you sent me one that is Not even close to the price we paid. Because of that, we are still waiting for FedEx to be able to clear customs. I requested last week for the invoice and still no news from you

Still missing the 3rd part of my order, I have asked 3-4 times and I get poor responses. I am going to contact my credit card provider to look into cancelling my order.

Product not delivered