outex.com

Overall, this is an amazing product that worked perfectly for me on a kayaking trip with the manatees. I took it on this trip to really give it a run in preparation for a project that will have me shooting in backcountry conditions with various degrees of mud, dirt, rain, and water crossings. After shoving my camera shoulder-deep into the river for a whole day, I do not doubt that this case will make sure my camera survives the journey. That being said, I have two main complaints. The back glass is not as adjustable as advertised. It was offset from my viewscreen to a degree that I was largely shooting blind, even above water, and only adjusted in the wrong direction. (I shoot Nikon Z series cameras where the preview screen is left offset) This could be user error, but I don't see how. My second complaint would be the instructional videos. They assume you know what each part is before you start assembling the case, and don't show you at all how the back glass is supposed to attach. They seemed to mostly discuss the versatility of the product and only show how to put it together for the first time as an afterthought. This led to a pretty clunky first install for me, having never used a submersible case before. Overall, I would still recommend this product, especially as a more packable option for longer treks. It would be nice to have an intro-kit back glass option that swings right AND left to lock into place over multiple style viewfinders, though.

So let me start here: It kept my camera dry. Def was worried but I kept checking and it kept it dry. So win there. The front glass element is excellent. But that’s where it ends. The big issue is that it overheats my camera so much. I was shooting a commercial lifestyle shoot in the Caribbean and despite it being in the water it overheated. It even turned my camera off twice because it needed to cool down. The controls are practically unusable through the rubber. Once you spin a dial or button the suction just spins it back. Any single drop inside from taking it off, instantly adds condensation and makes the back glass unusable. Speaking of removal, super hard to remove the rubber sleeve. Even removing the rubber at all between shots or anytime is extremely difficult. Not user friendly at all. Also makes you scared you’re going to rip it and completely destroy your camera. It’s also extremely slippery when doing lots of action shots. Shooting a commercial lifestyle campaign of people and real expressions, you are moving nonstop and getting over/under shots. And this “housing” is tough to hold on to. Forget even zooming in and out. Just difficult to use in general. Can’t switch controls. Barely seeing anything. Overheating the camera. But… kept the camera dry. I still managed to get great underwater photos but am not looking forward to using this ever again. I’d take an aquatech housing with pistol grip any day over this.

Ok

product not worth the ticket, straps worth zip. customer service- fine

haven't received the product yet so I don't have the customer experience other than trying to be patient.