onestop-equineshop.myshopify.com/

My Christmas order still has not arrived.

It's been about 2 weeks and I have yet to receive what I bought. Calls were unanswered. Horrible, Tracking just says it is on its way. yea right.

Let me start by pointing out the rubbish I've dealt with on this order. First email 9/18, 5 business days after purchase. The reply states 3 to 5 business days from date of order to process the purchase. This is your policy. Second email 9/24, 8 business days from purchase date. Reply states the same 3-5 business day processing with the following: "The recent crisis has caused unforeseen disruption in our ability to fulfill orders in a timely fashion as we re-organized our facilities and staff shipping is delayed. Third email 9/30, going into 12th business day now says waiting for shipment to come in. So the items aren't in stock this entire time? This is poor business on your part. Please be assured that as a member of the IDCTA and USEF, I will pass the word on of this bad experience with FOAL LLC/ ONE STOP EQUINE.

Your online store lists and sells items that it does not have in stock and available for shipment. After contacting three times, over 12 business daus. Your customer service representative (Cindy) continuously lies. 1st telling me store policy is shipping after 3 to 5 business days. 2nd time adds due to Covid-19 difficulties as the reason for the shipment delay. 3rd time on 15 days another representative finally admits that the item is not available in stock and they are awaiting a shipment to come in. There after shipment. Bad experience.

My purchase came with one tiny receipt and no info as to how to exchange or return. I emailed your support team and have not heard back...it's been over a week.