Legend

This was my first experience with Legend. As soon as I got notified that my order had shipped I checked to see when it was to arrive. It was being shipped UPS, first I had an arrival date and then it changed to " The delivery date will be provided as soon as possible." I then contacted Legends support to inform them of the issue, UPS said they were waiting for the package from Legend. Legend said that it was shipped and would look into the issue. I then kept checking on the UPS site and always got the same above message. A week went went by and still nothing, contacted Legend again, cause I didn't get any kind of response on what they found out or what they were going to do about it. By the end of the 2nd week of waiting for some kind of word of what was going on, I contacted Legend again and told them either send another order out or refund me so I could go else where and find something similar to what I had ordered. According to Legend, UPS had lost the package, they told me sent out another order and gave me another tracking number. This time I found out they used FedEx and my order arrived the next day. I was glad to see that their products are of good quality and worth waiting for. They just need to communicate more with the customer when issues like this arise.

Overall the legend products I own - shoulder sling single bow case and double bow roller case - are very nice. I have found that quality is good, the size is accurate, and for the double roller case all of my archery needs are met for storage. However when I ordered my double roller case online there was a delay in shipping - this had to do with the way products were tagged and US customs - I ordered this case in November to be able to travel to the Vegas shoot in February and just barely got it in time. I had a horrible time trying to contact legend - as they were overwhelmed by these issues - due to my experience I would recommend the products but not the online store.

The quality of the zipper system seams to be pretty poor. We will see how it holds up. I use my bow weekly.

Marketing for the product was a bit misleading

Product availability times are wildly inaccurate. I realize this is out of the control of Legend but we will have been waiting a full 12 months for a simple exchange.