kanjam.com

I ordered the illuminate set and it’s amazing!! When we opened it we realized one of the lights didn’t work so I sent an email to customer service about it and they responded within 10 minutes. They sent out replacement lights that came in one week. I was so impressed with the fast response and how soon the replacement came. 10 out of 10 fun and customer service!!

Great service

Order went great! Website easy to use.

We got our product in a timely fashion. It is a lot of fun

This review is for kanjam.com. I don't get why names wouldn't "flow" from a kanjam.com order to the shipping company, in this case FedEx. My first name had been edited to the more common spelling with two Rs on the FedEx label. While not a big deal as the package still got here, I just don't get it from an efficiency or customer service perspective. Why manually enter data that has already been entered by the customer? Does someone at KanJam's fulfillment company think I don't know how to spell my own name? Otherwise, things were fine, but having worked in and around systems development for years, this seems like a broken process.