Hci Fitness and Medical

Product is fine but delivery was not.

I really like and enjoy the recumbent x-trainer. The foot strap broke the second day and the company immediately replaced it. The only reason this is a 4 star instead of a 5 star is the delivery company that they used kept missing the delivery date and the the follow-on dates. So I wasted 4 days waiting for the delivery company (they changed the delivery date 4 times but failed to tell me about it). Instead they showed it just sitting in their delivery warehouse for 4 days about 30 miles from my house. I would buy the equipment again but I would definitely would use a different delivery company.

Good at sales, poor at customer sevice.

ok

Reached out for customer support but have not heard back