Hala Gear

I'm looking for my next purchase already. Great folks to deal with

Rarely has a company exceeded my expectations. Hala is the one exception. Three plus years ago my partner and I bought two Hala stand up paddle boards from a retailer in our town. At the end of summer this year one of our boards developed a very slow leak. I took the board back to the retailer because I could not identify where the leak was coming from. A few days later I was informed that one of the seams had a slight separation. I asked if they could repair it and they said no because of where the leak was at. However they suggested a place in Denver that could repair it. Another alternative they offered was to contact Hala and see if they could help with this problem. I contact Hala's warranty department and was connected with Potter- one of their associates. He sent me a warranty claim form to fill out to see if Hala could help. After taking a picture of the area where the seam had separated and filling out the warranty form I heard back from Potter the next day. He said that my board was slightly out of its 3 year warranty period but that Hala would nevertheless honor its warranty. He informed me that Hala had received a few other reports of similar problems other buyers had experienced. Apparently it was related to a issue with boards manufactured from the same batch as mine. To my surprise he said that rather then try and repair my board (due to a safety concern) Hala was going to send me a new board at no cost to me. Two days later I received my new board! My other board was a different model and I've never had any issues with it. In fact both me and my partner really love our Hala boards prior to hers developing the small leak. I am even more impressed with Hala's customer service and their willingness to stand behind their great products. Thank you Potter and thank you Hala for such an incredible product and customer experience!

My sister loves her Hala Rado so I looked into Hala for a touring board. I went with the Hala Nass-T without trying the board out. That risk paid off. Their shipping was fast, the customer service was great (and continues to be), and their products have been fantastic. I’ve been nothing but impressed, they’ve definitely earned my loyalty as a customer.

My board arrived with 10 days of ordering!!

Excellent business! Speedy delivery. Beautiful construction