Frameworth

I encountered a shipping complication because I didn't anticipate Frameworth would use a courier, which won't deliver to a post office box number. I had to quickly respond and advise them to use Canada Post because I always use my Canada Post box number address for packages, for practical and security reasons. Fortunately I was able to reach the shipping dept in time for them to change the shipping method. But merchants should clearly and visibly be advising customers what method they're shipping with, before purchases are even made.

Got the wrong certificate

Shipping me wrong color