FUSA always answers the phone.
FUSA always answers the phone. Service is personalized, and they always try to resolve any issue. Also, they respond with real data on your order and progress. I HIGHLY recommend FUSA.
The only thing I wish they did is keep stock and have a service department (as an example, the pegs cannot be ordered separately, carabiners that come with it either, same with replacement cables -we want to have a spare set). They should have a service page that lists the items and allows you to order them.
Still: HIGHLY recommend FUSA. Amazing machine and engineering.