Happy but not thrilled with this pack
I'm happy but not thrilled with this pack. The exterior is shinier than I imagined based on the photos I saw online, and the Cayenne colorway is more drab than I pictured. I like that the shoulder straps tuck away into the back of the pack, but it is bulky and bumpy when packed away. I had hoped that it would hold more, too. Compartments are organized conveniently and thoughtfully, and I like how the interior is arranged. Overall, though, I wouldn't buy it again. I'm also quite unhappy with customer service: I emailed after my package showed up as delivered but I hadn't received it yet. I never heard back from Cotopaxi. Luckily a kind neighbor a block away, to whom the package had been delivered, contacted me and brought the package over so I have it. But I am super unhappy about not hearing back from customer service at all. No help at all for misdelivered packages.