Poor customer service
The site is easy to navigate and offers good prices on equipment. My order of 5 items was received timely and all but one item was correct. My efforts to get any response from customer service was fruitless, as two emails and two phone calls went unanswered. I found a non-800 phone number on my credit card statement that was answered and I was told to send the item that was shipped in error back to the warehouse. I don't know if I will receive a credit for the item or if I will be reimbursed for the shipping charges I paid. To date, I haven't received any feedback regarding the return.