ArcticShield

Unfortunately in my best efforts to size my 13 year old in this gear it required some returns. Those returns cost me 40+ bucks and lots of time and emails. I used the sizing chart and everything, turns out numbers do lie, sometimes.

I will start off by saying I love ArcticShield products and have been a customer for many years. I plan on buying more. However, I purchased some Tundra bibs and the entire crotch ripped out (one season) Looked like defect as it was not ripped. So I reached out to customer service, and they were very professional. They said they would replace them and for me to send proof of purchase along with photos. I did so. Then I was told they no longer carry the Timber pattern. So instead of giving me a full refund, they only gave me 50% off the next purchase. Grateful for the 50%, but I think ArcticShield should have credited me with the same amount as the original purchase. Just left a nasty taste in my mouth.

When you shop online you are taking a chance that 1. ) it will fit. 2. ) that the quality will meet your expectations and needs. Unless there's a hassle free return policy it's not worth it. In my case I discovered this too late. I've submitted a return form and haven't received a reply in over a week. There is a 30 day limitation on returns and items purchased on Cyber Monday for Christmas gifts have practically reached the end of that window. Purchaser is responsible for 100% of the return cost. China made garments are not accurately sized as well

Returned XL Bibs in exchange for XXL bibs. See USPS tracking info attached. Waiting for your confirmation of receipt and acknowledging shipping of the XXL? Elbridge

It seems the sizes of the bibs and gloves run very small. If you follow the sizing charts provided by Arctic Shield, like I did, they almost for sure will not fit. And YOU are responsible for the return shipping due to the misleading sizing charts. Also after two uses, the stitching on the gloves is coming out, very disappointed in the gloves given the price.