allbirds-au.myshopify.com

Just do the refund please so I can buy shoes, I need them for work.

I am still waiting on my shoes as I needed to exchange them as they were the wrong size. So far your customer service has been poor and following an email request to check progress of return, received an AI generated response that was totally unhelpful. If you truly believe in sustainability then why don’t you employ real people to do real jobs? How can it take 3 days to get the initial shoes and over 2 weeks to exchange? (With no acknowledgement to say they have been received) . And still I haven’t got the shoes! If you can’t provide speedy exchanges (but have my money) this looks like a fair complaint to consumer affairs. If a real person could please let me know when to expect the exchange I would appreciate it. Thank you.

Disappointed by replacement process it is taking such a long time and still waiting…

Shipping and delivery were quick, but I'm still waiting for a refund after returning my product.

I bought these as the Tree Runners I usually buy were not in stock. The Wool Runners were not comfortable, and the sole is very chunky and sticks out strangely at the back. I RETURNED THEM FOUR WEEKS AGO AND I AM STILL WAITING FOR A REFUND, despite sending emails to chase up. This really puts me off ordering from Allbirds again, which is a shame, as I have been a loyal customer.